Terms & Conditions
Please read these conditions carefully before using the Bothy Threads Ltd website. By using this website, you signify your agreement to be bound by these conditions.
Customers or visitors to this web site are referred to as “you”.
Bothy Threads Ltd are referred to as “us” or “we”.
1. Security & Order Confirmation
Security – Payment Details
We DO NOT store Credit or Debit Card details. This means that nobody can steal your details as we simply do not have them!
We use Stripe as our payment processing partner who use the most secure up to date encrypted SSL (secure socket layer) when transferring transaction details in the checkout process. This means that no information submitted during this process can be examined, used or modified by any unauthorised third parties. Our customers credit card information never hits our servers, it goes from our customers computer/device straight to Stripes servers keeping their information safe.
Our Customers can also Save their Credit & Debit Cards details for faster payment of any future orders, but for security we DO NOT store these Credit or Debit Card details, instead these details are saved on Stripes servers for added security.
You can pay by most major credit and debit cards. Your details will be encrypted to keep them secure.
Security – Customer Personal Details
Our website utilises industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event someone else intercepts it.
This technology includes the following features:
- Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
- Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
- Data Integrity – this checks the data being transferred to ensure it has not been altered.
When you access a website secured by an SSL certificate issued by a trusted Certificate Authority, you will see https:// at the beginning of its URL. Depending on the type of validation a certificate applicant passed prior to the certificate issuance, a browser may also show the connection as secure by displaying a “lock” icon in the address bar.
You can pay by most major credit and debit cards. Your details will be encrypted to keep them secure. Once your card details have been processed by Stripe, you will be able to view an onscreen confirmation that your order process is completed and you will also receive an email invoice confirming your order. Additionally, you will also be able to login to your ‘Bothy Threads Ltd’ account to view and check the status of your order.
When you place an order to purchase a product you will receive an automatic e-mail confirming receipt of your order and containing the details of your order, including transaction and order reference numbers. Your order represents an offer to us to purchase a product, which is accepted by us when we process payment for your order.
When we accept your order, we will send a Dispatch Confirmation E-mail.
Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
If you have incorrectly entered your email address your confirmation and dispatch email will fail. So long as payment has been processed successfully this will in no way affect your order.
Failure by us to send a receipt confirmation email or dispatch confirmation email in no way invalidates your offer or our acceptance of your offer.
2. Post & Packaging
Please refer to our Delivery & Returns page
3. Damage & Tracing Parcels
In the event that your goods are damaged in transit, please contact us within 24 hours of receipt. If you fail to do this, or if goods have been signed for as received in good condition, we may not be able to offer a refund.
If products are not delivered please contact us for details of the tracking and tracing procedure.
If orders are considered by us to be lost in transit after a reasonable period of time has elapsed, we shall at our discretion either refund or resend the order.
When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
If a package arrives in a damaged condition, do not open it, but immediately ask the delivery firm to return the package, and please inform us immediately.
4. Contact Details
For delivery, purchase or product queries please contact us using any of the following methods:
Telephone: +44 (0)1900 828844
Fax: +44 (0)1900 828844
Email: firstname.lastname@example.org or complete the enquiry form on our Contact Us page.
Post: Bothy Threads Ltd, Unit 7, Aspatria Business Park, Park Road, Aspatria, Wigton, Cumbria, CA7 3DP
5. Prices & Product Details
By default all prices quoted are in £ Sterling (GBP). Please use the currency changer at the top of the website to view product prices in an alternate currency.
Please note that Currency conversions are estimated and should be used for informational purposes only.
Our prices include VAT at 20.00%
VAT number = GB 604210990
We endeavour to ensure that the information shown on the website is as accurate as possible.
We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to our web site including prices, products and terms & conditions without any notice being given.
If you re placing an order from outside of the UK, VAT will be deducted from your order at the checkout. There may be import tax and duties to pay locally before you receive your parcel, which are the full responsibility of the recipient to pay. These rates are set by the government/postal service in your delivery country.
All products and services are subject to availability and may be withdrawn from sale at any time.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
Two types of cookies are used on our website:
Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. They allow you to carry information across pages of our site and avoid having to re-enter information. They also allow you to maintain a shopping basket and within registration to allow you to access stored information.
Persistent Cookies remain in the cookie file of your browser for longer depending on how long the lifetime of the specific cookie is. They help us recognise you as a unique visitor by using a unique random number when you return to our website. They also allow us to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website.
We cannot identify you personally in this way.
Cookies cannot be used by themselves to identify you.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
7. Returns Policy
Please refer to our Delivery & Returns page
The title for goods supplied remains with us until full payment has been received.
9. Privacy Pledge
We take your privacy very seriously and are committed to providing users with an Internet experience that respects your privacy.
When you make a purchase we need to collect certain information to process your transaction and fulfil your order. We do not sell, rent or disseminate this information to any third party for marketing or any other purposes.
We will not disclose your details to anybody unless required by law to do so or unless you explicitly give us authority to do so.
Our website links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.
10. Spam Attack
The EU Directive on Privacy and Electronic Communications demands that member states do more to combat spam. The UK law tries to create a system that lets legitimate businesses send direct e-mail to users but attempts to stop the scammers and spammers.
We only send emails to addresses that have been supplied directly to us by customers and we always remove addresses from our address book when requested to do so by those customers.
We never spam.
11. Data Security
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
12. Data Protection Act 1998
We are not required to register under the Act, however we are required to follow eight guiding principles laid down by the Act. These are:
Fairly and lawfully processed;
Processed for limited purposes;
Adequate, relevant and not excessive;
Accurate and up-to-date;
Not kept for longer than is necessary;
Processed in line with the data subject’s rights;
Not transferred to a country outside the European Economic Area (EEA), unless that country ensures the protection of the rights of the individual to whom the data relate.
13. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.
You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
14. Access to Our Website
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of our web site as long as the link does not portray us, our products or services in a false, misleading, derogatory, or otherwise offensive matter.
15. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only and must not use the website for any of the following:
Fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing;
In breach of copyright, trademark, confidence, privacy or any other right;
Is otherwise injurious to third parties;
Which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”; or any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
Causes annoyance, inconvenience or needless anxiety.
All content included on the website, such as text, graphics, logos, button icons, and images belong to us, or our suppliers, and are protected by United Kingdom and international copyright laws.
Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Bothy Threads Ltd, and may not be used in connection with any product or service without our written authorisation.
18. Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.
Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
20. Licence for Website Access
We grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from us.
This licence does not include any resale or commercial use of this website or its contents.
21. Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales.
22. Statutory Rights
These conditions in no way affect your statutory rights.
23. Bothy Bonus Points
Bothy Bonus Points earned for product purchases are awarded when a retail order is completed. Wholesale orders can not collect or redeem Bothy Bonus Points.
Points are also awarded when an order transitions from the “failed” state to either processing or completed to account for payment processing errors that can be corrected, such as a declined card.
Points being redeemed for a discount on purchase will be deducted from a customer’s balance immediately upon checkout. If the order is then cancelled or refunded the redeemed points are automatically credited back to the customer’s account.
If an order that earned a customer points is cancelled or refunded, any awarded points are automatically deducted from that customer’s balance.
Points are awarded at a rate of 10 points for every £1.00 spent. Points can be redeemed as 100 points for every £1.00 deduction. 500 points are awarded for a new account signup.