Delivery & Returns

Delivery Information

We make every effort to ensure that all orders placed before 2.00pm Monday to Thursday are sent out the same day (excluding trade orders). Orders placed at 2pm on Thursday may not be shipped until the following Monday.

All orders are sent by First Class Royal Mail and delivery time can depend on where you are in the world!

We try to make sure all orders in the UK are delivered within 3-5 days and orders outside of the UK are within 5-7 weeks (please see Royal Mail update below).

If your order does not arrive within this time please contact us at info@bothythreads.com and let us know.

Please note, if you are making a purchase from our website from outside of the UK our prices will be adjusted at the checkout to remove any VAT included in our prices. You may be charged Import VAT and Customs Duty when your parcel arrives in your country for delivery. It is the recipients responsibility to pay these fees due. These rates are set by your local government not by Bothy Threads. We have no control over these charges.

Royal Mail Christmas Shipping

At this time of year the postal and shipping companies are much busier than usual and your delivery may take a little longer to arrive. Please allow an extra 5-10 working days for UK delivery and 15-20 working days extra for the rest of the world. If your order is urgent please get in touch as we may be able to look at alternative delivery options.

Returns

If you are unhappy with any items you have purchased directly from us you can return the item unopened and in a saleable condition within 28 days for a full refund (excluding postage).

The buyer is responsible for paying the postage (and duties if posting back from outside the UK) for any items returned and we cannot accept responsibility should your return items go missing in the post. All returns should be accompanied by a covering letter or the original invoice.

If the return is due to an error made by Bothy Threads we will refund the returns postage in full.