We make every effort to ensure that all orders placed before 2.00pm are sent out the same day (excluding trade orders).
All orders are sent by First Class Royal Mail and delivery time can depend on where you are in the world!
We try to make sure all orders in the UK are delivered within 3-5 days and orders outside of the UK are within 2 weeks.
If your order does not arrive within this time please contact us at firstname.lastname@example.org and let us know.
Our delivery charges are as follows (excluding trade orders):
- Delivery to the UK: £4.00 per order
- Delivery to Europe: £5.00 per order
- Delivery to the rest of world (excluding all regions of South Africa): £6.00 per order
- Delivery to all regions of South Africa (sent with Fedex): £30.00 per order
Please note, if you are making a purchase from our website from outside of the UK our prices will be adjusted at the checkout to remove any VAT included in our prices. You may be charged Import VAT and Customs Duty when your parcel arrives in your country for delivery. These rates are set by your local government not by Bothy Threads. We have no control over these charges.
If you are unhappy with any items you have purchased directly from us you can return the item unopened and in a saleable condition within 28 days for a full refund (excluding postage).
The buyer is responsible for paying the postage for any items returned and we cannot accept responsibility should your return items go missing in the post. All returns should be accompanied by a covering letter or the original invoice.
If the return is due to an error made by Bothy Threads we will refund the returns postage in full.